• View the timeline
• Create an event
  • Using the form
  • Using a quick action
  • From a comment on the incident
  • When incident severity changes
  • When labels change
• Delete an event
• Incident tags
• Formatting rules

Timeline events

Incident timelines are an important part of record keeping for incidents. Timelines can show executives and external viewers what happened during an incident, and which steps were taken for it to be resolved.

View the timeline

Incident timeline events are listed in ascending order of the date and time. They are grouped with dates and are listed in ascending order of the time when they occurred:

To view the event timeline of an incident:

1. On the left sidebar, select Search or go to and find your project.
2. Select Monitor > Incidents.
3. Select an incident.
4. Select the Timeline tab.

Create an event

You can create a timeline event in many ways in GitLab.

Using the form

Create a timeline event manually using the form.

Prerequisites:

• You must have at least the Developer role for the project.

To create a timeline event:

1. On the left sidebar, select Search or go to and find your project.
2. Select Monitor > Incidents.
3. Select an incident.
4. Select the Timeline tab.
5. Select Add new timeline event.
6. Complete the required fields.
7. Select Save or Save and add another event.

Using a quick action

You can create a timeline event using the /timeline quick action.

From a comment on the incident

Prerequisites:

• You must have at least the Developer role for the project.

To create a timeline event from a comment on the incident:

1. On the left sidebar, select Search or go to and find your project.
2. Select Monitor > Incidents.
3. Select an incident.
4. Create a comment or choose an existing comment.
5. On the comment you want to add, select Add comment to incident timeline ().

The comment is shown on the incident timeline as a timeline event.

When incident severity changes

A new timeline event is created when someone changes the severity of an incident.

When labels change

A new timeline event is created when someone adds or removes labels on an incident.

Delete an event

You can also delete timeline events.

Prerequisites:

• You must have at least the Developer role for the project.

To delete a timeline event:

1. On the left sidebar, select Search or go to and find your project.
2. Select Monitor > Incidents.
3. Select an incident.
4. Select the Timeline tab.
5. On the right of a timeline event, select More actions () and then select Delete.
6. To confirm, select Delete Event.

Alternatively:

1. On the right of a timeline event, select More actions () and then select Edit.
2. Select Delete.
3. To confirm, select Delete event.

Incident tags

When creating an event using the form or editing it, you can specify incident tags to capture relevant incident timestamps. Timeline tags are optional. You can choose more than one tag per event. When you create a timeline event and select the tags, the event note is populated with a default message. This allows for a quick event creation. If a note has already been set, it isn’t changed. Added tags are displayed next to the timestamp.

Formatting rules

Incident timeline events support the following GitLab Flavored Markdown features.

• Code.
• Emoji.
• Emphasis.
• GitLab-specific references.
• Images, rendered as a link to the uploaded image.
• Links.