• Migrate from GitLab to GitLab by using direct transfer
• Supported import sources
  • Disable unused import sources
• Other import sources
  • Import repositories from Subversion
• User contribution and membership mapping
  • Requirements
  • Placeholder users
    • Exceptions
    • Placeholder user attributes
    • View placeholder users
    • Placeholder user limits
  • Reassign contributions and memberships
    • Security considerations
      • Membership security considerations
    • Request reassignment in UI
    • Keep as placeholder
    • Cancel reassignment request
    • Notify user again about pending reassignment requests
    • View and filter and sort by reassignment status
  • Accept contribution reassignment
    • Reject contribution reassignment
    • Security considerations
• View project import history
• Importing projects with LFS objects
• Migrate by engaging Professional Services
• Sidekiq configuration
• Troubleshooting
  • Imported repository is missing branches
  • Exception: Error Importing repository - No such file or directory @ rb_sysopen - (filename)
  • Diagnosing prolonged or failed imports
    • Check import status
    • Review logs
    • Identify common issues

Import and migrate groups and projects

To bring existing projects to GitLab, or copy GitLab groups and projects to a different location, you can:

• Migrate GitLab groups and projects by using direct transfer.
• Import from supported import sources.
• Import from other import sources.

Migrate from GitLab to GitLab by using direct transfer

The best way to copy GitLab groups and projects between GitLab instances, or in the same GitLab instance, is by using direct transfer.

Another option is to move GitLab groups using group transfer.

You can also copy GitLab projects by using a GitLab file export, which is a supported import source.

Supported import sources

The import sources that are available to you by default depend on which GitLab you use:

• GitLab.com: all available import sources are enabled by default.
• GitLab self-managed: no import sources are enabled by default and must be enabled.

GitLab can import projects from these supported import sources.

Disable unused import sources

Only import projects from sources you trust. If you import a project from an untrusted source, an attacker could steal your sensitive data. For example, an imported project with a malicious .gitlab-ci.yml file could allow an attacker to exfiltrate group CI/CD variables.

GitLab self-managed administrators can reduce their attack surface by disabling import sources they don’t need:

1. On the left sidebar, at the bottom, select Admin.
2. Select Settings > General.
3. Expand Import and export settings.
4. Scroll to Import sources.
5. Clear checkboxes for importers that are not required.

Other import sources

You can also read information on importing from these other import sources:

• ClearCase
• Concurrent Versions System (CVS)
• Jira (issues only)
• Perforce Helix
• Team Foundation Version Control (TFVC)

Import repositories from Subversion

GitLab can not automatically migrate Subversion repositories to Git. Converting Subversion repositories to Git can be difficult, but several tools exist including:

• git svn, for very small and basic repositories.
• reposurgeon, for larger and more complex repositories.

User contribution and membership mapping

This method of user contribution and membership mapping is available for direct transfer migrations, GitHub importer, Bitbucket Server importer, and Gitea importer on:

• GitLab.com
• GitLab self-managed when two feature flags are enabled

User contribution mapping is not supported when you import projects to a personal namespace. For information on the other method available for GitLab self-managed without enabled feature flags, see user contribution and membership mapping.

Any memberships and contributions you import are first mapped to placeholder users. These placeholders are created on the destination instance even if users with the same email addresses exist on the source instance. Until you reassign contributions on the destination instance, all contributions display as associated with placeholders. For the behavior associated with subsequent imports to the same top-level group, see placeholder user limits.

After the import has completed, you can:

• Reassign memberships and contributions to existing users on the destination instance after you review the results. You can map memberships and contributions for users with different email addresses on source and destination instances.
• Create new users on the destination instance to reassign memberships and contributions to.

When you reassign a contribution to a user on the destination instance, the user can accept or reject the reassignment.

Requirements

• You must be able to create enough users, subject to user limits.
• If importing to GitLab.com, you must set up your paid namespace before the import.

Placeholder users

Instead of immediately assigning contributions and memberships to users on the destination instance, a placeholder user is created for any active, inactive, or bot user with imported contributions or memberships. For deleted users on the source instance, placeholders are created without all placeholder user attributes. You should keep these users as placeholders. For more information, see issue 506432.

Both contributions and memberships are first assigned to these placeholder users and can be reassigned after import to existing users on the destination instance. Until they are reassigned, contributions display as associated with the placeholder. Placeholder memberships do not display in member lists.

Placeholder users do not count towards license limits.

Exceptions

A placeholder user is created for each user on the source instance, except in the following scenarios:

• You are importing a project from Gitea and the user has been deleted on Gitea before the import. Contributions from these “ghost users” are mapped to the user who imported the project and not to a placeholder user.
• You have exceeded your placeholder user limit. Contributions from any new users after exceeding your limit are mapped to a single import user.

Placeholder user attributes

Placeholder users are different to regular users and cannot:

• Sign in.
• Perform any actions. For example, running pipelines.
• Appear in suggestions as assignees or reviewers for issues and merge requests.
• Be members of projects and groups.

To maintain a connection with a user on a source instance, placeholder users have:

• A unique identifier (source_user_id) used by the import process to determine if a new placeholder user is required.
• A source hostname or domain (source_hostname).
• A source user’s name (source_name) to help with reassignment of contributions.
• A source user’s username (source_username) to facilitate group owners during the reassignment of the contribution.
• An import type (import_type) to distinguish which importer created the placeholder.

To preserve historical context, the placeholder user name and username are derived from the source user name and username:

• Placeholder user’s name is Placeholder <source user name>.
• Placeholder user’s username is %{source_username}_placeholder_user_%{incremental_number}.

View placeholder users

Prerequisites:

• You must have the Owner role for the group.

Placeholder users are created on the destination instance while a group or project is imported. To view placeholder users created during imports to a top-level group and its subgroups:

1. On the left sidebar, select Search or go to and find your group. This group must be at the top level.
2. Select Manage > Members.
3. Select the Placeholders tab.

Placeholder user limits

Placeholder users are created per import source and per top-level group:

• If you import the same project twice to the same top-level group on the destination instance, the second import uses the same placeholder users as the first import.
• If you import the same project twice, but to a different top-level group on the destination instance, the second import creates new placeholder users under that top-level group.

If importing to GitLab.com, placeholder users are limited per top-level group on the destination instance. The limits differ depending on your plan and seat count. Placeholder users do not count towards license limits.

Customers on legacy Bronze, Silver, or Gold plans have the corresponding Free, Premium, or Ultimate limits. For Premium customers trying out Ultimate (Ultimate trial paid customer plan), Premium limits apply.

If these limits are not sufficient for your import, contact GitLab Support.

The above limits are for GitLab.com. Self-managed GitLab has no placeholder limits by default. A self-managed instance administrator can set a placeholder limit for their installation.

Reassign contributions and memberships

Users with the Owner role for a top-level group can reassign contributions and memberships from placeholder users to existing active (non-bot) users. On the destination instance, users with the Owner role for a top-level group can:

• Request users to accept reassignment of contributions and membership in the UI. The reassignment process starts only after the selected user accepts the reassignment request, which is sent to them by email.
• Choose not to reassign contributions and memberships, and keep them with placeholder users.

All the contributions initially assigned to a single placeholder user can only be reassigned to a single active regular user on the destination instance. The contributions assigned to a single placeholder user cannot be split among multiple active regular users.

Bot user contributions and memberships on the source instance cannot be reassigned to bot users on the destination instance. You might choose to keep source bot user contributions assigned to a placeholder user.

Users that receive a reassignment request can:

• Accept the request. All contributions and membership previously attributed to the placeholder user are re-attributed to the accepting user. This process can take a few minutes, depending on the number of contributions.
• Reject the request or report it as spam. This option is available in the reassignment request email.

In subsequent imports to the same top-level group, contributions and memberships that belong to the same source user are mapped automatically to the user who previously accepted reassignments for that source user.

The reassignment process must be fully completed before you:

• Move an imported group in the same GitLab instance.
• Move an imported project to a different group.
• Duplicate an imported issue.
• Promote an imported issue to an epic.

If the process isn’t complete, contributions still assigned to placeholder users cannot be reassigned to real users and they stay associated with placeholder users.

Security considerations

Contribution and membership reassignment cannot be undone, so check everything carefully before you start.

Reassigning contributions and membership to an incorrect user poses a security threat, because the user becomes a member of your group. They can, therefore, view information they should not be able to see.

Reassigning contributions to users with administrator access is disabled by default, but you can enable it.

Membership security considerations

Because of the GitLab permissions model, when a group or project is imported into an existing parent group, members of the parent group are granted inherited membership of the imported group or project.

Selecting a user for contribution and membership reassignment who already has an existing inherited membership of the imported group or project can affect how memberships are reassigned to them.

GitLab does not allow a membership in a child project or group to have a lower role than an inherited membership. If an imported membership for an assigned user has a lower role than their existing inherited membership, the imported membership is not reassigned to the user.

This results in their membership for the imported group or project being higher than it was on the source.

Request reassignment in UI

Prerequisites:

• You must have the Owner role for the group.

You can reassign contributions and memberships in the top-level group. To request reassignment of contributions and memberships:

1. On the left sidebar, select Search or go to and find your group. This group must be at the top level.
2. Select Manage > Members.
3. Select the Placeholders tab.
4. Go to Awaiting reassignment sub-tab, where placeholders are listed in a table.
5. For each placeholder, review information in table columns Placeholder user and Source.
6. In the Reassign placeholder to column, select the a user from the dropdown list.
7. Select Reassign.

Contributions of only one placeholder user can be reassigned to an active non-bot user on destination instance.

Before a user accepts the reassignment, you can cancel the request.

Keep as placeholder

You might not want to reassign contributions and memberships to users on the destination instance. For example, you might have former employees that contributed on the source instance, but they do not exist as users on the destination instance.

In these cases, you can keep the contributions assigned to placeholder users. Placeholder users do not keep membership information because they cannot be members of projects or groups.

Because names and usernames of placeholder users resemble names and usernames of source users, you keep a lot of historical context.

Remember that if you keep remaining placeholder users as placeholders, you cannot reassign their contributions to actual users later. Ensure all required reassignments are completed before keeping the remaining placeholder users as placeholders.

You can keep contributions assigned to placeholder users either one at a time or in bulk.

To keep placeholder users one at a time:

1. On the left sidebar, select Search or go to and find your group. This group must be at the top level.
2. Select Manage > Members.
3. Select the Placeholders tab.
4. Go to Awaiting reassignment sub-tab, where placeholders are listed in a table.
5. Find placeholder user you want to keep by reviewing Placeholder user and Source columns.
6. In Reassign placeholder to column, select Do not reassign.
7. Select Confirm.

To keep placeholder users in bulk:

1. On the left sidebar, select Search or go to and find your group. This group must be at the top level.
2. Select Manage > Members.
3. Select the Placeholders tab.
4. Above the list, select the vertical ellipsis () > Keep all as placeholders.
5. On the confirmation dialog, select Confirm.

Cancel reassignment request

Before a user accepts a reassignment request, you can cancel the request:

1. On the left sidebar, select Search or go to and find your group. This group must be at the top level.
2. Select Manage > Members.
3. Select the Placeholders tab.
4. Go to Awaiting reassignment sub-tab, where placeholders are listed in a table.
5. Select Cancel in the correct row.

Notify user again about pending reassignment requests

If a user is not acting on a reassignment request, you can prompt them again by sending another email:

1. On the left sidebar, select Search or go to and find your group. This group must be at the top level.
2. Select Manage > Members.
3. Select the Placeholders tab.
4. Go to Awaiting reassignment sub-tab, where placeholders are listed in a table.
5. Select Notify in the correct row.

View and filter and sort by reassignment status

You can review statuses of all placeholder users for which the reassignment process haven’t been completed yet:

1. On the left sidebar, select Search or go to and find your group. This group must be at the top level.
2. Select Manage > Members.
3. Select the Placeholders tab.
4. Go to Awaiting reassignment sub-tab, where placeholders are listed in a table.
5. See the status of each placeholder user in Reassignment status column.

You can filter by reassignment status:

1. In filter dropdown list, select Status.
2. Choose one of available statuses.

In the Awaiting reassignment tab possible statuses are:

• Not started - Reassignment has not started.
• Pending approval - Reassignment is waiting on user approval.
• Reassigning - Reassignment is in progress.
• Rejected - Reassignment was rejected by user.
• Failed - Reassignment failed.

In the Reassigned tab possible statuses are:

• Success - Reassignment succeeded.
• Kept as placeholder - Placeholder user was made permanent.

By default, the table is sorted alphabetically by placeholder user name. You can also sort the table by reassignment status:

1. Select on the sort dropdown list.
2. Select Reassignment status.

Accept contribution reassignment

You might receive an email informing you that an import process took place and asking you to confirm reassignment of contributions to yourself.

If you were informed about this import process, you must still review reassignment details very carefully. Details listed in the email are:

• Imported from - The platform the imported content originates from. For example, another instance of GitLab, GitHub, or Bitbucket.
• Original user - The name and username of the user on the source platform. This could be your name and user name on that platform.
• Imported to - The name of the new platform, which can only be a GitLab instance.
• Reassigned to - Your full name and username on the GitLab instance.
• Reassigned by - The full name and username of your colleague or manager that performed the import.

Reject contribution reassignment

If you receive an email asking you to confirm reassignment of contributions to yourself and you don’t recognize or you notice mistakes in this information:

1. Do not proceed at all or reject the contribution reassignment.
2. Talk to a trusted colleague or your manager.

Security considerations

You must review the reassignment details of any reassignment request very carefully. If you were not already informed about this process by a trusted colleague or your manager, take extra care.

Rather than accept any reassignments that you have any doubts about:

1. Don’t act on the emails.
2. Talk to a trusted colleague or your manager.

Accept reassignments only from the users that you know and trust. Reassignment of contributions is permanent and cannot be undone. Accepting the reassignment might cause contributions to be incorrectly attributed to you.

The contribution reassignment process starts only after you accept the reassignment request by selecting Approve reassignment in GitLab. The process doesn’t start by selecting links in the email.

View project import history

You can view all project imports created by you. This list includes the following:

• Paths of source projects if projects were imported from external systems, or import method if GitLab projects were migrated.
• Paths of destination projects.
• Start date of each import.
• Status of each import.
• Error details if any errors occurred.

To view project import history:

1. Sign in to GitLab.
2. On the left sidebar, at the top, select Create new () and New project/repository.
3. Select Import project.
4. In the upper-right corner, select the History link.
5. If there are any errors for a particular import, select Details to see them.

The history also includes projects created from built-in or custom templates. GitLab uses import repository by URL to create a new project from a template.

Importing projects with LFS objects

When importing a project that contains LFS objects, if the project has an .lfsconfig file with a URL host (lfs.url) different from the repository URL host, LFS files are not downloaded.

Migrate by engaging Professional Services

If you prefer, you can engage GitLab Professional Services to migrate groups and projects to GitLab instead of doing it yourself. For more information, see the Professional Services Full Catalog.

Sidekiq configuration

Importers rely heavily on Sidekiq jobs to handle the import and export of groups and projects. Some of these jobs might consume significant resources (CPU and memory) and take a long time to complete, which might affect the execution of other jobs. To resolve this issue, you should route importer jobs to a dedicated Sidekiq queue and assign a dedicated Sidekiq process to handle that queue.

For example, you can use the following configuration:

sidekiq['concurrency'] = 20

sidekiq['routing_rules'] = [
  # Route import and export jobs to the importer queue
  ['feature_category=importers', 'importers'],

  # Route all other jobs to the default queue by using wildcard matching
  ['*', 'default']
]

sidekiq['queue_groups'] = [
  # Run a dedicated process for the importer queue
  'importers',

  # Run a separate process for the default and mailer queues
  'default,mailers'
]

In this setup:

• A dedicated Sidekiq process handles import and export jobs through the importer queue.
• Another Sidekiq process handles all other jobs (the default and mailer queues).
• Both Sidekiq processes are configured to run with 20 concurrent threads by default. For memory-constrained environments, you might want to reduce this number.

If your instance has enough resources to support more concurrent jobs, you can configure additional Sidekiq processes to speed up migrations. For example:

sidekiq['queue_groups'] = [
  # Run three processes for importer jobs
  'importers',
  'importers',
  'importers',

  # Run a separate process for the default and mailer queues
  'default,mailers'
]

With this setup, multiple Sidekiq processes handle import and export jobs concurrently, which speeds up migration as long as the instance has sufficient resources.

For the maximum number of Sidekiq processes, keep the following in mind:

• The number of processes should not exceed the number of available CPU cores.
• Each process can use up to 2 GB of memory, so ensure the instance has enough memory for any additional processes.
• Each process adds one database connection per thread as defined in sidekiq['concurrency'].

For more information, see running multiple Sidekiq processes and processing specific job classes.

Troubleshooting

Imported repository is missing branches

If an imported repository does not contain all branches of the source repository:

1. Set the environment variable IMPORT_DEBUG=true.
2. Retry the import with a different group, subgroup, or project name.
3. If some branches are still missing, inspect importer.log (for example, with jq).

Exception: Error Importing repository - No such file or directory @ rb_sysopen - (filename)

The error occurs if you attempt to import a tar.gz file download of a repository’s source code.

Imports require a GitLab export file, not just a repository download file.

Diagnosing prolonged or failed imports

If you’re experiencing prolonged delays or failures with file-based imports, especially those using S3, the following may help identify the root cause of the problem:

• Check import steps
• Review logs
• Identify common issues

Check import status

Check the import status:

1. Use the GitLab API to check the import status of the affected project.
2. Review the response for any error messages or status information, especially the status and import_error values.
3. Make note of the correlation_id in the response, as it’s crucial for further troubleshooting.

Review logs

Search logs for relevant information:

For self-managed instances:

1. Check the Sidekiq logs and exceptions_json logs.
2. Search for entries related to RepositoryImportWorker and the correlation ID from Check import status.
3. Look for fields such as job_status, interrupted_count, and exception.

For GitLab.com (GitLab team members only):

1. Use Kibana to search the Sidekiq logs with queries like:

   Target: pubsub-sidekiq-inf-gprd*

   json.class: "RepositoryImportWorker" AND json.correlation_id.keyword: "<CORRELATION_ID>"
   

   or

   json.class: "RepositoryImportWorker" AND json.meta.project: "<project.full_path>"
   

2. Look for the same fields as mentioned for self-managed instances.

Identify common issues

Check the information gathered in Review logs against the following common issues:

• Interrupted jobs: If you see a high interrupted_count or job_status indicating failure, the import job may have been interrupted multiple times and placed in a dead queue.
• S3 connectivity: For imports using S3, check for any S3-related error messages in the logs.
• Large repository: If the repository is very large, the import might time out. Consider using Direct transfer in this case.