How to reset user password

To reset the password of a user, first log into your server with root privileges.

Start a Ruby on Rails console with this command:

gitlab-rails console -e production

Wait until the console has loaded.

Find the user

There are multiple ways to find your user. You can search by email or user ID number.

user = User.where(id: 7).first


user = User.find_by(email: '')

Reset the password

Now you can change your password:

user.password = 'secret_pass'
user.password_confirmation = 'secret_pass'

It’s important that you change both password and password_confirmation to make it work.

When using this method instead of the Users API, GitLab sends an email to the user stating that the user changed their password.

If the password was changed by an administrator, execute the following command to notify the user by email:


Don’t forget to save the changes.!

Exit the console and try to login with your new password.

Note: Passwords can also be reset via the Users API

Reset your root password

The steps described above can also be used to reset the root password. But first, identify the root user, with an id of 1. To do so, run the following command:

user = User.where(id: 1).first

After finding the user, follow the steps mentioned in the Reset the password section to reset the password of the root user.