Customer Docs

This section contains information for:

Also see our subscription FAQ.

Which GitLab?

There are two ways to use GitLab:

  • GitLab.com: GitLab’s SaaS offering. You don’t need to install anything to use GitLab.com, you only need to sign up and start using GitLab straight away.
  • GitLab self-managed: Install, administer, and maintain your own GitLab instance.

The following sections outline tiers and features within GitLab.com and GitLab self-managed.

GitLab.com

GitLab.com is hosted, managed, and administered by GitLab, Inc., with free and paid subscriptions for individuals and teams in the following tiers:

Tier Includes same features available in
Free Core self-managed tier.
Bronze Starter self-managed tier.
Silver Premium self-managed tier.
Gold Ultimate self-managed tier.

GitLab.com subscriptions grant access to the same features available in GitLab self-managed, except administration tools and settings.

GitLab.com allows you to apply your subscription to a group or your personal user.

When applied to:

  • A group, the group, all subgroups, and all projects under the selected group on GitLab.com will have the features of the associated plan. It is recommended to go with a group plan when managing projects and users of an organization.
  • A personal userspace instead, all projects will have features with the subscription applied, but as it is not a group, group features will not be available.
Tip: To support the open source community and encourage the development of open source projects, GitLab grants access to Gold features for all GitLab.com public projects, regardless of the subscription.

The following resources are available for more information on GitLab.com:

Subscribing to GitLab.com

To subscribe to GitLab.com:

  1. Create a user account for yourself using our sign up page.
  2. Create a group. GitLab groups help assemble related projects together allowing you to grant members access to several projects at once. A group is not required if you plan on having projects inside a personal namespace.
  3. Create additional users and add them to the group.
  4. Select the Bronze, Silver, or Gold GitLab.com plan through the GitLab Subscription Manager.
  5. Link your GitLab.com account with your GitLab Subscription Manager account. Once signed into the GitLab Subscription Manager, if your account is not already linked, you will prompted to link your account with a Link my GitLab Account button.
  6. Associate the group with the subscription.
Tip: You can also go to the My Account page to add or change the GitLab.com account link.

GitLab self-managed

With GitLab self-managed, you deploy your own GitLab instance on-premises or on a cloud of your choice. GitLab self-managed is available for free and with paid subscriptions in the following tiers:

Tier Includes
Core Core features.
Starter Core and Starter features.
Premium Core, Starter, and Premium features.
Ultimate Core, Starter, Premium, and Ultimate features.

The following resources are available for more information on GitLab self-managed:

Subscribing through GitLab self-managed

To subscribe to GitLab through a self-managed installation:

  1. Install GitLab.
  2. Complete the installation with administration tasks.
  3. Select the Starter, Premium, or Ultimate self-managed plan through the GitLab Subscription Manager.
  4. Apply your license file. After purchase, a license file is sent to the email address associated to the GitLab Subscription Manager account, which needs to be uploaded to your GitLab instance.
Tip: If you are purchasing a subscription for an existing Core self-managed instance, ensure you are purchasing enough seats to cover your users.

Managing subscriptions

You can view and manage subscriptions through our GitLab Subscription Manager.

View subscription and seats

Visit the GitLab Subscription Manager to view and manage:

  • The subscriptions you have purchased.
  • The number of seats associated with the subscription.
  • Retrieve copies of invoices.
  • Change the credit card on file.

For more information, please see our:

Note: The GitLab Subscription Manager account can have the same email address as your GitLab.com account, but is a separate login. If the two accounts are linked together, you can use the Or sign in with GitLab.com link underneath the Sign In button.

Change billing information

To change billing information:

  1. Log in to GitLab Subscription Manager.
  2. Go to the My Account page.
  3. Make the required changes to the Account Details information.
  4. Click Update Account.
Note: Future purchases will use the information in this section. The email listed in this section is used for the GitLab Subscription Manager login and for license-related email communication.

Manage GitLab.com account

This section provided information specific to managing subscriptions with a GitLab.com account.

Change linked account

To change the GitLab.com account associated with a GitLab Subscription Manager account:

  1. Log in to the GitLab Subscription Manager.
  2. Go to GitLab.com in a separate browser tab. Ensure you are not logged in.
  3. On the GitLab Subscription Manager page, click My Account in the top menu.
  4. Under Your GitLab.com account, click Change linked account button.
  5. Log in to GitLab.com account to link to.

Change associated namespace

With a linked GitLab.com account, go to the Subscriptions page to choose or change the namespace your subscription applies to.

Note: Please note that you need to be a group owner to associate a group to your subscription.

Confirm or upgrade your subscription

To see the status of your GitLab.com subscription, you can click on the Billings section of the relevant namespace:

  • For individuals:
    1. Go to User Avatar > Settings.
    2. Click Billing.
  • For groups, go to the group’s Settings dropdown, under Billing.

The following table describes details of your subscription for groups:

Field Description
Seats in subscription If this is a paid plan, represents the number of seats you’ve paid to support in your group.
Seats currently in use Number of active seats currently in use.
Max seats used Highest number of seats you’ve used. If this exceeds the seats in subscription, you may owe an additional fee for the additional users.
Seats owed If your max seats used exceeds the seats in your subscription, you’ll owe an additional fee for the users you’ve added.
Subscription start date Date your subscription started. If this is for a Free plan, is the date you transitioned off your group’s paid plan.
Subscription end date Date your current subscription will end. Does not apply to Free plans.

Extra Shared Runners pipeline minutes

If you’re using GitLab.com, you can purchase additional CI minutes so your pipelines will not be blocked after you have used all your CI minutes from your main quota. Additional minutes:

  • Are only used once the shared quota included in your subscription runs out.
  • Roll over month to month.

In order to purchase additional minutes, you should follow these steps:

  1. Go to Group > Settings > Pipelines quota. Once you are on that page, click on Buy additional minutes.

    Buy additional minutes

  2. Locate the subscription card that is linked to your group on GitLab.com, click on Buy more CI minutes, and complete the details about the transaction.

    Buy additional minutes

  3. Once we have processed your payment, the extra CI minutes will be synced to your Group and you can visualize it from the Group > Settings > Pipelines quota page:

    Additional minutes

Be aware that:

  1. If you have purchased extra CI minutes before the purchase of a paid plan, we will calculate a pro-rated charge for your paid plan. That means you may be charged for less than one year since your subscription was previously created with the extra CI minutes.
  2. Once the extra CI minutes has been assigned to a Group they cannot be transferred to a different Group.
  3. If you have some minutes used over your default quota, these minutes will be deducted from your Additional Minutes quota immediately after your purchase of additional minutes.
What happens when my CI minutes run out

When the CI minutes run out, an email is sent automatically to notify the owner(s) of the group/namespace, including a link to purchase more minutes.

If you are not the owner of the group, you will need to contact them to let them know they need to purchase more minutes.

Subscription changes and your data

When your subscription or trial expires, GitLab does not delete your data.

However, depending on the tier and feature, your data may become inaccessible.

Please note that some features may not behave as expected if a graceful fallback is not currently implemented. For example, environment specific variables not being passed.

If you renew or upgrade, your data will again be accessible.

Self-managed data

For self-managed customers, there is a two-week grace period when your features will continue to work as-is, after which the entire instance will become read only.

However, if you remove the license, you will immediately revert to Core features.

Need help?

GitLab’s Documentation offers a wide range of topics covering the use and administration of GitLab.

We also encourage all users to search our project trackers for known issues and existing feature requests in:

These issues are the best avenue for getting updates on specific product plans and for communicating directly with the relevant GitLab team members.

Contacting Support

Learn more about: