Identity verification
- Tier: Free, Premium, Ultimate
- Offering: GitLab.com
Identity verification provides multiple layers of GitLab account security. Depending on your risk score, you might be required to perform up to three stages of verification to register an account:
- All users - Email verification.
- Medium-risk users - Phone number verification.
- High-risk users - Credit card verification.
Users created after signing in with SAML SSO for GitLab.com groups are exempt from identity verification.
Email verification
To register an account, you must provide a valid email address. See Make new users confirm email.
Phone number verification
In addition to email verification, you might have to provide a valid phone number and verify a one-time code.
You cannot verify an account with a phone number associated with a banned user.
Unsupported countries
Phone number verification is not supported for numbers from the following countries:
- Bangladesh
- China
- Cuba
- Hong Kong
- Indonesia
- Iran
- Macau
- Malaysia
- North Korea
- Pakistan
- Russia
- Saudi Arabia
- Syria
- United Arab Emirates
- Vietnam
Users with phone numbers from unsupported countries can try credit card verification, or create a support ticket.
Partially supported countries
A user might not receive a one-time password (OTP) if their phone number is from an partially supported country. Whether a message is delivered depends on country enforcement and regulation.
The following countries are partially supported:
- Armenia
- Belarus
- Cambodia
- Eswatini
- Haiti
- Kazakhstan
- Kenya
- Kuwait
- Mexico
- Myanmar
- Nigeria
- Oman
- Philippines
- Qatar
- South Africa
- Tanzania
- Thailand
- Turkey
- Uganda
- Ukraine
- Uzbekistan
Users with phone numbers from partially supported countries can try credit card verification, or create a support ticket.
Credit card verification
In addition to email and phone number verification, you might have to provide a valid credit card number.
You cannot verify an account with a credit card number associated with a banned user.
Related topics
Docs
Edit this page to fix an error or add an improvement in a merge request.
Create an issue to suggest an improvement to this page.
Product
Create an issue if there's something you don't like about this feature.
Propose functionality by submitting a feature request.
Feature availability and product trials
View pricing to see all GitLab tiers and features, or to upgrade.
Try GitLab for free with access to all features for 30 days.
Get help
If you didn't find what you were looking for, search the docs.
If you want help with something specific and could use community support, post on the GitLab forum.
For problems setting up or using this feature (depending on your GitLab subscription).
Request support