Troubleshooting Orbit

When working with Orbit, you might encounter the following issues.

Data missing from knowledge graph

You might notice that certain data does not appear in the knowledge graph or in AI agent answers.

Orbit is not turned on for the top-level group

This issue occurs when Orbit is not turned on for the top-level group that contains the subgroup, project, or repository you expect.

To resolve this issue:

1. Turn Orbit on for the top-level group.
2. Wait for the initial indexing to complete.

Indexing is in progress

This issue occurs when indexing for the group or project is in progress or is temporarily backlogged.

To resolve this issue:

• Wait for indexing to complete.

User does not have permission to view the data

This issue occurs when you do not have permission to view the data in GitLab.

To resolve this issue:

1. Confirm you can see the data in the GitLab UI with the same user account.
2. If you cannot, adjust GitLab project or group membership and roles to grant access.

Code is not on the project’s default branch

This issue occurs when the code you expect to see is not on the project’s default branch.

To resolve this issue:

1. Confirm the code exists on the default branch. In most projects, the default branch is main or master.
2. If the code exists only on a feature branch, merge or cherry-pick it into the default branch.