Paging and notifications

When there is a new alert or incident, it is important for a responder to be notified immediately so they can triage and respond to the problem. Responders can receive notifications using the methods described on this page.

Slack notifications

Introduced in GitLab 13.1.

Responders can be paged via Slack using the Slack Notifications Service, which you can configure for new alerts and new incidents. After configuring, responders receive a single page via Slack. To set up Slack notifications on your mobile device, make sure to enable notifications for the Slack app on your phone so you never miss a page.

Email notifications

Email notifications are available in projects for triggered alerts. Project members with the Owner or Maintainer roles have the option to receive a single email notification for new alerts.

  1. On the top bar, select Menu > Projects and find your project.
  2. On the left sidebar, select Settings > Monitor.
  3. Expand Alerts.
  4. On the Alert settings tab, select the Send a single email notification to Owners and Maintainers for new alerts checkbox.
  5. Select Save changes.

Paging

In projects that have an on-call schedule configured, on-call responders are paged through email for triggered alerts. The on-call responder(s) receive one email for triggered alerts.