Paging and notifications

When there is a new alert or incident, it is important for a responder to be notified immediately so they can triage and respond to the problem. Responders can receive notifications using the methods described on this page.

Slack notifications

Introduced in GitLab 13.1.

Responders can be paged via Slack using the Slack Notifications Service, which you can configure for new alerts and new incidents. After configuring, responders receive a single page via Slack. To set up Slack notifications on your mobile device, make sure to enable notifications for the Slack app on your phone so you never miss a page.

Email notifications

Email notifications are available in projects that have been configured to create incidents automatically for triggered alerts. Project members with the Owner or Maintainer roles are sent an email notification automatically. (This is not configurable.) To optionally send additional email notifications to project members with the Developer role:

  1. Navigate to Settings > Operations.
  2. Expand the Incidents section.
  3. In the Alert Integration tab, select the Send a separate email notification to Developers check box.
  4. Select Save changes.